We prioritize and address your website and hosting issues based on their severity and the time of submission. Our support triage process ensures that critical issues are handled promptly to minimize downtime and disruption. You can expect an initial response within 1 business day or less.
Priority 1
Critical service-access issue affecting multiple users. Service unavailable or unusable, with no workaround.
Priority 2
Critical service-access issue affecting a single user. Product doesn’t work as expected, with no feasible workaround.
Priority 3
Product doesn’t work as expected, but a workaround is available.
Priority 4
Product doesn’t work as desired but functions, and a workaround isn’t necessary.