How We Prioritize and Resolve Support Requests

We prioritize and address your website and hosting issues based on their severity and the time of submission. Our support triage process ensures that critical issues are handled promptly to minimize downtime and disruption. You can expect an initial response within 1 business day or less. Priority 1 Critical service-access issue affecting multiple users. Service … Read more

What Browsers Does Octane Support?

At our company, we prioritize providing a seamless user experience by rigorously testing and supporting the latest evergreen and the two most recent past releases of Google Chrome and Apple Safari browsers. We also extend support to other standards-compliant browsers, ensuring they function correctly through the use of web standards, progressive enhancement, and graceful degradation. … Read more

Email

Managed Email Octane no longer offers basic email hosting. We recommend using a managed email service provider such as Google Workspace. Another popular option is Microsoft 365 Business. Email Marketing We recommend Atlanta-based Mailchimp for email marketing campaigns. Transactional Email Transactional emails are automated emails sent from one sender to one recipient, usually related to … Read more

What’s Included in Website Hosting & Support?

Hosting & Maintenance † We are not a certified ASV vendor. You can find a list of Approved Scanning Vendor (ASV) on the PCI Security Standards Council website. Ask us about how to simplify PCI Compliance using Stripe.

What’s Included on Email Setup?

Email Setup Additional Services Special Google Workspace Offer As a Google Workspace partner, you can use our promo code to save 10% off Google Workspace for your first year. Use code 97VGJHM9PW7963N when you sign-up for a Starter plan or use R4ARRATMMGVR7L7 for a Business Standard plan.