What is Customer Retention? It is keeping your customers loyal to your business. It is all about building a great relationship with your customer. Your business creates value in their lives and so they trust you with their money. And these customers will not only keep coming back, but they will likely bring others along with them.
Online marketing has often focused on finding new customers and reaching new audiences. Customer retention is a much easier way to expand your brand. And it is much more profitable. In fact, one study shows that a 5% increase in customer retention can increase your revenue by a staggering 25-95%. Creating a great online experience for your customers, will lead to a loyal base of customers who become ambassadors for your brand.
Learning how to create customer loyalty online can be tricky, but it can be done! Here are a few tips:
Octane can be a valuable partner in retaining your customer base. Contact us today to find out how we can help!