Dealing with Bad Reviews

It happened. Your business got the dreaded “1 star” from an upset customer. All your good work and service – is it all down the drain? Now what? What is your process for dealing with bad reviews online? You Have to Respond The bottom line is that you have to respond. Regardless of what happened, … Read more

Ready for Social Media?

If you’re running a business in Marietta, social media marketing goes beyond simply posting your latest discounts and offers on Facebook or Twitter. Productive social media marketing requires researching the exact demographics and locations that drive targeted prospects and sales to your business. Octane can help you do that. Anything less is wasted time and … Read more

Hootsuite, Hootlet and Feedly Oh My!

UPDATE: 7/14/15 It appears Hootsuite has listened and has turned Hootlet’s auto-populate functionality back on for Twitter user profiles. Facebook profiles will continue to no longer auto-populate a summary and link automatically due to the Facebook API Platform Policy 2.3. Read below for details. Today Hootsuite rolled out a huge change to their Hootlet app. … Read more